Who We Are
NeuroSync Technologies Limited is a company registered in England and Wales (company number 16532903) with its registered office in Birmingham, United Kingdom.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, NeuroSync Technologies Limited is the data controller responsible for your personal data.
Contact: [email protected]
What Data We Collect
We collect personal data that you provide directly to us when using our website and services. The specific data depends on how you interact with us:
| When you... | We collect... |
|---|---|
| Complete the iXform assessment | Name, email address, organisation name, role, organisation size, phone number, assessment responses and results |
| Download the white paper | Name, email address, organisation name, role, organisation size |
| Sign up for early access (VANTAGE, HEARTBEAT, iNclus.ion) | Name, email address, area of interest |
| Book a consultation | Name, email address, phone number (optional), appointment details |
| Browse our website | IP address, browser type, pages visited, referring URL (via server logs and analytics) |
Why We Collect It
We process your personal data for the following purposes:
- To provide our services — delivering assessment results, white papers, consultations, and product access (lawful basis: contract performance)
- To communicate with you — responding to enquiries, sending booking confirmations, and delivering requested materials (lawful basis: contract performance)
- To send occasional insights — sharing research, product updates, and relevant content from NeuroSync Technologies (lawful basis: legitimate interest, with opt-out available)
- To improve our services — understanding how our website and products are used (lawful basis: legitimate interest)
- To comply with legal obligations — maintaining records as required by law (lawful basis: legal obligation)
Who We Share It With
We share your personal data only with the following categories of service providers, all of whom process data on our behalf under appropriate agreements:
- Stripe — payment processing for iXform assessment purchases
- Make.com (Celonis) — webhook automation for form submissions
- formsubmit.co — email delivery for early access form submissions
- ElevenLabs — audio narration on website pages (no personal data transmitted)
- Simply Schedule Appointments — booking management for consultations
- Google — Google Meet for video consultations, Google Sheets for lead management
We do not sell, rent, or share your personal data with third parties for their marketing purposes. We do not share data with advertisers.
International Data Transfers
Some of our service providers (Stripe, Make.com, Google) process data in the United States and other countries outside the United Kingdom. Where this occurs, data is protected by appropriate safeguards including Standard Contractual Clauses or the service provider's participation in recognised data protection frameworks.
How Long We Keep It
| Data type | Retention period |
|---|---|
| iXform assessment data | 2 years from completion, or until deletion is requested |
| White paper download details | 2 years from download, or until deletion is requested |
| Early access sign-ups | Until the product launches or deletion is requested |
| Consultation booking data | 1 year after the consultation, or until deletion is requested |
| Website analytics | 26 months (anonymised) |
| Payment records | 6 years (legal requirement) |
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your personal data ("right to be forgotten")
- Right to restrict processing — request that we limit how we use your data
- Right to data portability — request your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interest, including marketing
- Rights related to automated decision-making — the iXform assessment uses conditional logic to determine outcomes; you have the right to request human review of automated decisions
To exercise any of these rights, email [email protected]. We will respond within one month.
Cookies
Our website uses essential cookies required for the site to function correctly (session management, security). We use analytics to understand how the site is used. We do not use advertising cookies or tracking pixels. We do not use cookies to build profiles for targeted advertising.
Your browser settings allow you to control cookie preferences. Disabling cookies may affect the functionality of some features, particularly the iXform assessment.
Children's Data
Our services are designed for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.
Security
We take appropriate technical and organisational measures to protect your personal data, including TLS encryption on all connections, secure password hashing, and access controls limiting who can view your data. No system is completely secure, but we take reasonable steps to protect the information you share with us.
Changes to This Policy
We may update this privacy policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Telephone: 0303 123 1113
Contact Us
For any questions about this privacy policy or how we handle your personal data:
Kirk Harper
NeuroSync Technologies Limited
Email: [email protected]
Website: neurosyn